Returns & Exchanges
At Up Dog Shop, we want you to love your new look, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags remain attached to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing