Frequently Asked Questions
Everything you need to know about shopping at Up Dog Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options via Klarna.
Are your materials sustainably sourced?
Yes, Up Dog Shop is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our seasonal collections to minimize our environmental footprint.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but we have a 1-hour window for modifications or cancellations. Please contact our support team immediately if you need to make a change.